I remember the first time I met you, in the post room at work. I had no idea who you were and I jabbered on about this and that and we continued to jabber on for years. I remember how chuffed you were when I told you I had gone to the opera for the first time; our chats on the 'back step' of the office; your voice booming around the building; the shoes; the dirty number plate; visiting you in hospital in Sheffield on Saturday nights and the stealing of your mars bars. Everything I do at NCHA is driven by you. You made a difference to so many lives, thank you.